FAQ

FAQ

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How do I register for a challenge

Register or Login, add a challenge to your basket and check out. You can start your challenge any time within one calendar year of purchase. Remember to login to your account on day one of your challenge to let us know you’re starting it.
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When should I register

You can register for a challenge whenever you like, although please bear in mind most challenges have a limited number of participants and may sell out. Once you’ve registered, you can start your challenge any time within one calendar year of purchase. Please login to your account on the day you decide to start your challenge, to let us know you’re beginning it. We’ll email you encouragement along the way.
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Can I enter more than one challenge

Yes. To view all the challenges you’ve entered, just login to your account and click on “My Challenges”
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Can I buy a challenge for someone else

When you add a challenge to your basket, just enter the name of the person completing the challenge. You’ll let us know when their challenge is starting and finished.

Gift vouchers are coming soon! These will let you purchase a challenge to give as a gift, and the recipient will manage the challenge from their own account.

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Can I enter with my family

Yes. Just select how many people are entering when you add the challenge to your basket. If you choose to enter as a group/family/bubble, you’ll submit your evidence (optional) via the account the order was placed from.

If you’re entering any challenges with other people, please remember to observe any social distancing rules and government guidance in place at the time.

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Are there any age limits

There are no age limits, Award City is for everyone! Some challenges are designed with children in mind.
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Can I enter from outside the UK

Not at the moment but we are working on it.
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What happens when I register

Once you’ve registered for a challenge, it will appear in your account and you’ll receive a confirmation email. If your confirmation email doesn’t arrive, please check in your junk mail and if you’re still unable to locate it please email us at hello@awardcity.co.uk for assistance.

Remember to click ‘Start’ on day one of your challenge so that we can email you encouraging messages along the way!

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When does my challenge start

Once you’ve registered for a challenge, you can start the challenge on whatever date you wish (up to a maximum of one calendar year from the date of purchase).

On the day you wish to start your challenge, login to your account and click the ‘start’ button for your challenge. This will let us know you’re on day one.

We’ll be emailing you throughout the next 28-days with encouragement and motivation!

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What if I already started my challenge but forgot to click ‘Start’

Please email hello@awardcity.co.uk
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How do I keep track of my progress

Depending which challenge you’ve registered for, we’ll send you a tracker/declaration/chart (or similar) so you can keep track of your progress. Or if you prefer, design your own – we’d love to see them! We suggest sticking your tracker/declaration/chart to your fridge or notice board to help stay motivated.
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How do I submit evidence

Once you’ve completed your challenge, please log into your account to click on “I’ve Finished”

If you wish, you can submit evidence such as photograph/s of you completing the challenge or a photo of your completed tracker, for example. This is optional – we know submitting photos is not for everyone, but for some people it helps keep them motivated.

We’d love to share some of your photos on our website and/or social media. If you’d like your photographs to be used in this way, you can give permission when you submit them (this is also optional).

Before submitting any photographs, please ensure you have the permission of every person appearing in the image (or their parent/guardian if applicable).

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Will you share my photos

We would love to share some of your photos on our website or social media, but we will only do so if you’ve specifically granted us permission.

Just a reminder it is not compulsory to submit evidence if you don’t want to.

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What happens if I don’t finish in the given time

Life happens! If for any reason you’re unable to complete your challenge in time, just carry on. When you’ve finished your challenge, login to your account to let us know, and we’ll get your medal dispatched to you.
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What’s stopping me from cheating

Nothing. Here at Award City, we want to motivate you to make positive changes and be the best version of yourself. We can’t stop people claiming they’ve completed a challenge when they haven’t, but they’re only really cheating themselves.
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Can I cancel my challenge

If for any reason you decide you want to cancel your challenge, you have 14 days from the date of purchase to let us know by emailing hello@awardcity.co.uk
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When will my medal arrive

After you’ve logged into your account and confirmed that you’ve completed your challenge, your medal should arrive within 10 working days after the day on which the challenge is marked as complete, which will be at least 28 days after purchase.
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Will I get a group discount for ordering the challenges for my school or group setting

Yes we do offer a discount on group bookings of more than 8. Please email hello@awardcity.co.uk for more information.